About
Highly experienced professional with 4 years in shopping centre management, excelling in comprehensive operations, strategic leasing, and impactful business development. Proven ability to optimize mall performance, enhance tenant relationships, and drive customer satisfaction through effective team leadership and cross-functional coordination. Adept at feasibility analysis, brand management, and fostering robust relationships with key municipal and commercial stakeholders.
Work
Khalidiyah Mall (Lulu Group)
|Assistant Manager Operations
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Summary
Directed comprehensive shopping mall operations, overseeing property and tenant management, customer service, and contract services to ensure high-quality standards and operational excellence.
Highlights
Supervised and managed all shopping mall operations, including property management, tenant relations, customer service, and contract services (facility, cleaning, security, maintenance), ensuring seamless daily functionality.
Coordinated mall teams and contractor workforces to oversee daily operations, including maintenance, security, cleaning, pest control, and waste collection, optimizing efficiency and service delivery.
Conducted comprehensive tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and security protocols, significantly enhancing tenant compliance and safety awareness.
Cultivated strong working relationships with critical Municipal Emergency Services, including Police, Civil Defense, and Fire & Paramedic Services, ensuring rapid and effective response capabilities for mall safety.
Managed tenant shop operational compliance through regular audits and surprise visits, enforcing lease terms and rectifying non-compliance with official warnings and contractual penalties to uphold mall standards.
Completed daily reports on vehicular traffic and other operational issues, providing weekly summaries to mall management for data-driven strategic decision-making.
Khalidiyah Mall (Lulu Group)
|Operations Executive
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Summary
Managed facilities department operations, from scope definition and proposal analysis to vendor management and work supervision, ensuring efficient project execution.
Highlights
Prepared detailed scopes of work for the facilities department, streamlining project initiation and clarifying deliverables for various operational projects.
Analyzed and evaluated proposals from the facilities department, focusing on cost-benefit, profile, and scope of work, ensuring optimal selection and resource allocation.
Managed vendor quotation analysis and rate comparisons, issuing work orders and NOC letters, and diligently following up on work permit applications to ensure project progression.
Supervised the daily work of the facilities department, ensuring adherence to project timelines, quality standards, and operational objectives.
Engaged directly with customers to collect feedback, fostering strong relationships and contributing insights for continuous mall development and service improvement initiatives.
Khalidiyah Mall (Lulu Group)
|Customer Service Representative
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Summary
Provided exceptional customer support by promptly addressing inquiries and resolving complaints across multiple channels, enhancing overall customer satisfaction.
Highlights
Responded promptly to customer inquiries across various communication channels, ensuring timely and effective resolution of concerns.
Acknowledged and effectively resolved diverse customer complaints, transforming negative experiences into positive outcomes and improving customer retention.
Maintained comprehensive knowledge of all mall products and services, enabling accurate and detailed responses to customer questions and enhancing service quality.
Alshaijy Group for general trading and contracting
|Admin & HR Supervisor
Kuwait City, Al Asimah, Kuwait
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Summary
Oversaw administrative and HR functions, including employee mobilization, legal compliance, and confidential record management, ensuring smooth operational continuity.
Highlights
Managed comprehensive employee mobilization and demobilization processes, ensuring strict adherence to company procedures, policies, and Kuwait Labor Law.
Facilitated effective and efficient dealings with appropriate government ministries and embassies, specifically expediting visa and residency formalities for employees.
Verified all employment contract-associated paperwork for compliance with company procedures, policies, and local Labor Law, mitigating legal and operational risks.
Maintained professional confidentiality for all personal employee information and company-sensitive issues, safeguarding data integrity and privacy.
Prepared official office correspondence, managed comprehensive filing systems, and maintained employee personal files, ensuring accurate and accessible records.
Education
Mansoura University, Faculty of Arts
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Bachelor's Degree
Ancient Egyptian Archaeology
Languages
Arabic
English
Skills
Operations Management
Shopping Mall Operations, Facilities Management, Property Management, Tenant Management, Contract Services Management, Security Operations, Maintenance Management, Waste Management, Pest Control, Operational Efficiency.
Client & Tenant Relations
Customer Service Excellence, Tenant Communication, Relationship Management, Complaint Resolution, Stakeholder Engagement, Customer Feedback.
Business Development & Strategy
Feasibility Analysis, Brand Management, Market Analysis, Strategic Planning, Proposal Evaluation.
Team Leadership & Management
Employee Supervision, Team Coordination, Performance Management, Cross-functional Collaboration, HR Administration.
Compliance & Risk Management
Lease Compliance, Regulatory Adherence, Emergency Procedures, Security Protocols, Labor Law Compliance, Confidentiality.
Project & Vendor Management
Scope Definition, Quotation Analysis, Work Order Management, Permit Application Tracking, Vendor Negotiation, Project Supervision.
Reporting & Analysis
Daily Reporting, Weekly Summaries, Data Analysis, Performance Monitoring, Issue Tracking.